I hope you are all doing well. I am happy to announce that after several discussions with PayPal this previous week, it appears as though we have found the issue that’s been plaguing my account for so long.
I spoke with several Martyr Bondage customers and fans who gave me some vital information that was extremely helpful in being able to isolate the issue to PayPal and not the banks or Wix. Of course, upon my initial message to PayPal’s customer support this week, they stood firm insisting that the problem was not on their end, but I knew that I had to dig my heels in and be firm with them as well. So I gave them a lot of information and proof that it was in fact their issue. The main customer service person that I dealt with this week ended up referring me to someone on PayPal’s technical support side because customer service “Could not see anything wrong on their end, therefore it MUST be a technical issue.” Right? Wrong! It took the technical support person all of 30 seconds to find out that customer service had some sort of a block setup for certain types of credit cards and payment profiles. Of course, for some stupid reason, this is not something that I could toggle on or off myself, customer service had to do this for me. So, I immediately went right back to the customer service agent and gave them all the information that the technician gave me, basically saying “ I told you this was YOUR issue.” If people just knew what the hell they were talking about these days, none of this nonsense would have happened. But, that’s in the past now.
Needless to say, I had customer service untoggle the blocks for me as of Friday, and from what I have seen, it appears as though everything is working. I haven’t seen one decline yet since then (when I used to get several per day). I wanted to wait a couple of days before informing everyone to make sure that everything was good. With that being said, I want to encourage those who were getting blocked and having this issue to try again and see if you are able to get access now. I believe that everything is straightened out and we should be good going forward.
I would like to thank all of you for your patience with this matter as I know this must have been frustrating for you, it certainly was for me. I’d also like to give a special thanks to those of you who took screenshots of your issues and provided me with information of what was happening to you during this problem. Your assistance in this matter was crucial and I couldn’t have gotten this completed like this without your help. So thank you very much!
Now, time to enjoy some tightly restrained girls! ;)