Hi,
I joined 12. Okt 2019 for 20 bucks.
It was cancelled from your side on 23 Okt 2019. Since this date, I haven´t had any access to the galleries.
You can see the text from your mail below.
Only 10 days access ??
Plan Canceled
Your Trussed Tales Plan Was Canceled
You can continue to use this plan until 10/23/19, then it will be unavailable. Visit us to view more plans.
Hello,
I assume that you used PayPal to subscribe to the site? If so, this has been an ongoing issue with my web host and PayPal. I have a ticket in on both sides and PayPal has responded saying that it is an issue with my web host allowing access for 10 days. It's kind of a long story, but basically, PayPal tries to extract funds from your bank on the first day of your plan, but is unsuccessful due to a restriction or stoppage on your bank's behalf. After 5 days, PayPal tries again. After 10 days, PayPal tries a third and final time, and if no funds are extracted, the web host 'suspends' the subscription. It's not a suspension like you have done anything wrong, it is basically three different parties (your bank, PayPal and the web host) not communicating with each other properly. If you look in your account, you should see that no funds were actually extracted, and essentially, you received ten days of access for free. As much as I hate to admit that, because I am trying to run a business, but it hurts me, and I have asked my web host to expedite finding out what the issue is. Thankfully, no one has taken advantage of the 'glitch' (at least, not that I have found). I actually haven't heard from my web host in a few days regarding this, and I think that tomorrow may be a good time to give them a call to find out what is going on. If you see anything different (such as that the full funds were extracted and you only gained ten days of access), please let me know and I will go through my 'books' and confirm that this happened and provide you with a refund or the remaining time of access (whichever you would prefer). I am certain not one to try to screw you over or anything, it's just a stupid glitch that has plagued the site for a few weeks now. I fully intend to get everything rectified as soon as humanly possible. If you have any other concerns, please do not hesitate to reach out to me and let me know. You can always email me too, and I have a much faster response time because that email account goes directly to my phone.
Martin